Last Updated: [Date]
At Forex Indicators Hub, we sell downloadable digital products including Expert Advisors, technical indicators, and other trading software.
Because digital products can be downloaded, copied, and used immediately after purchase, our refund policy is different from that of physical products.
1. Digital Products
All products sold through ForexIndicatorsHub.com are digital products.
These may include:
- MetaTrader 4 Expert Advisors
- MetaTrader 5 Expert Advisors
- MT4 Indicators
- MT5 Indicators
- Trading tools
- Digital files
- Software updates
- Installation guides
- License keys or activation services
No physical products are shipped.
2. Refund Eligibility
We generally do not offer refunds after a digital product has been downloaded or accessed, except where required by applicable law or where we determine that a refund is appropriate.
Before purchasing, customers should carefully review:
- Product description
- Supported platform
- Supported symbols
- Timeframe requirements
- System requirements
- Features
- License limitations
- Available testing information
3. Before Download
If you have purchased a product but have not downloaded or accessed the digital product, you may contact us to request a cancellation or refund.
Refund requests will be reviewed on a case-by-case basis.
4. Product Not Working
If a purchased product does not function as described, please contact our support team before requesting a refund.
We may first attempt to resolve the issue by providing:
- Installation assistance
- Configuration assistance
- Updated files
- Compatibility guidance
- Troubleshooting instructions
If the issue cannot reasonably be resolved and the product is confirmed to have a material technical problem, we may consider a refund or replacement where appropriate.
5. Installation Problems
Problems caused by incorrect installation, unsupported MetaTrader versions, incompatible brokers, incorrect settings, third-party software, VPS configuration, or other external factors may not qualify for a refund.
Our support team can help identify whether the problem is related to the product or the user’s environment.
6. Compatibility
Customers are responsible for checking product compatibility before purchasing.
Please verify:
MT4 or MT5
Supported symbols
Supported timeframes
Broker requirements
Minimum account requirements
Other technical requirements
If you are unsure whether a product is compatible with your setup, please contact us before purchasing.
7. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us.
After verification, we may provide an appropriate refund or account credit for the duplicate purchase.
8. Unauthorized Sharing
Digital products purchased from Forex Indicators Hub are licensed to the purchasing customer according to the applicable product license.
Sharing, reselling, redistributing, uploading, copying, or publicly distributing purchased files may result in license termination without refund.
Where applicable, license activation may be linked to a specified MetaTrader account or other technical identifier.
9. Fraudulent or Unauthorized Transactions
If a transaction appears to be fraudulent, unauthorized, or associated with payment abuse, we reserve the right to investigate the transaction and restrict product access where appropriate.
Customers should contact us immediately if they believe their account or payment method has been used without authorization.
10. Refund Request Process
To request a refund, contact:
Email: [your support email]
Please include:
- Full name
- Order number
- Email used for the purchase
- Product name
- Reason for the refund request
Providing the relevant information helps us review your request more quickly.
11. Refund Processing
If a refund is approved, it will generally be issued through the original payment method used for the transaction.
Processing times may vary depending on the payment provider.
We cannot control the exact time required for a payment provider or financial institution to complete a refund.
12. Chargebacks
Before initiating a chargeback or payment dispute, we encourage customers to contact our support team so we can investigate and attempt to resolve the issue.
Fraudulent or abusive chargeback activity may result in account restrictions or termination.
13. Product Updates
Where a product includes updates as part of its purchase or license, updates may be provided according to the product’s stated terms.
The release of an update does not automatically create a right to a refund.
14. Trading Performance
Refunds are not provided because a trading strategy, Expert Advisor, or indicator does not produce a particular financial result.
Trading results depend on many factors, including:
- Market conditions
- Broker execution
- Spread
- Slippage
- Account size
- Risk settings
- Trading conditions
- User configuration
No trading software can guarantee profits.
15. Free Products
Free products and downloads are not eligible for refunds.
16. Changes to This Policy
We may update this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated Last Updated date.
17. Contact Us
For refund or product-support questions:
Forex Indicators Hub
Website: ForexIndicatorsHub.com
Email: hello@ForexIndicatorsHub.com